NIWASCO values all complaints as they help us improve our products and services. When taking a complaint, we will record your name, contact details, nature of your complaint including the facts and the cause/s of your complaint, the outcome and any actions taken following the investigation of your complaint. Complaints will be handled objectively and fairly with appropriate confidentiality.
If you lodge a complaint we will record your personal information solely for the purposes of addressing your complaint. Your personal details will actively be protected from disclosure.